Effective Date (Last Updated): May 1, 2020
First Gold Group, Inc. takes your privacy seriously and as such we take precautions to ensure that your privacy rights are not violated.
2. INFORMATION PRACTICES AND POLICIES
a. Information You May Provide to Us
Certain information we collect is provided by you to us voluntarily in using the services we provide. When you contact us by telephone or access Firstgoldgroup.com to create an account, request information, submit comments, purchase a product or otherwise communicate or interact with us we may ask you to provide information that could be used to contact you or identify you personally. The information we may collect includes:
- your name;
- the username that you create;
- your email address;
- your physical address;
- your phone number;
- your social security number; and
- financial institution information (for example, bank account number, and routing number).
If you do not want your Personal Information collected, please do not provide it.
b. Information We May Collect Automatically
To better design content and services to meet your interests, and to obtain information about the use of our Sites, we may automatically or passively collect certain generally non-identifying information. Information that may be collected includes, in part:
- browser type,
- operating system,
- the page served,
- the time, and the preceding page views.
This data also helps to derive statistical information about the use of our Sites, such as how many visitors visit a specific page, how long they stay on that page, and any content hyperlinks accessed.
We may collect log files. The Sites’ servers automatically recognize the Internet URL from which you access the Sites using your computer, mobile device, technology or other device. We may also log your IP address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.
We use web beacons to assist us in delivering cookies and to help us determine whether you have viewed web pages on the Sites and, if so, how many times.
We use anonymous identifiers to speed up your navigation of the Sites, recognize you and your access privileges, and track your usage of the Sites. An anonymous identifier is a random string of characters that we use for the same purposes as a cookie on platforms, including certain mobile devices, where cookie technology is not available.
We may use third-party companies to help tailor our Sites’ content to users, to serve ads on our behalf, and to conduct data analysis. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.
The Sites do not respond to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online service collection.
We may collect and retain email correspondence in order to process your request, respond to your inquiry, and improve our service.
c. How We Use Your Information
d. How We Share Your Information
We do not sell information that identifies you personally. We also do not share information that identifies you personally with third parties other than as follows:
- We may share personal information to third parties who service your accounts and perform specific functions on our behalf. When we disclose personal information to these third-party service providers, we do so in order to help them perform their services.
- We provide personal information, including names, shipping addresses, email addresses, and phone numbers, to third-party service providers to help us operate our Sites, maintain customers’ online accounts, provide products and services for or through the Sites, and ship products.
- In order for you to obtain our products and services, we may need to provide your credit card number to third-party financial services corporations such as credit-card processors. We may also use your personal information to report to credit bureaus, if necessary.
- We may use third-party providers in order to verify your delivery or credit card information, or to otherwise conduct due diligence to ensure proper processing of your order and to minimize the risk of fraudulent transactions.
- We use third-party companies to help tailor the Sites’ content to users, to serve ads on our behalf, to provide marketing or promotional assistance and to conduct data analysis. We also purchase marketing data from third parties and add it to our existing user database in order to better target our advertising, communicate with you about our products and special offers, and enhance your experience on the Sites.
- We may share the personal information of consumers within affiliated companies in order to provide consumers with offers for products or services from our affiliated companies. Any of our affiliated companies might acquire or merge with, or be acquired by or merged with, another company, or we might dispose of some or all of our assets via sale, reorganization, consolidation, or liquidation. If that happens, your personal information may be disclosed or transferred to another company.
e. Retaining Your Personal Information
We may keep your personal information for the duration of your relationship with us. Once you terminate your relationship with us, we may continue to store archived copies of your personal information for legitimate business purposes and to comply with the law.
f. Use of Third Parties
We may receive information about you from third parties. For example, if you are on another website and you choose to participate in a third party feature through which you allow the third party to share information about you, or you opt-in to receive information from First Gold Group, that website will forward to us your e-mail address and other information about you so that we may contact you as requested.
We may receive information about you if other users of a third-party website give us access to their profiles and information about you is accessible through a web page, profile page, or similar page on a social networking or other third-party website or interactive service.
g. Your Choices
If you have an account with us, you may contact us by email to review, confirm, or update your personal information collected through the sites. Please note, we are under no obligation to store such information indefinitely and disclaim any liability arising out of, or related to, the destruction of your information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
You may always direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) sending us an e-mail at email@example.com with the word “Remove” as the subject header; (ii) calling us at (800) 310-6126; or (iii) following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it.
To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or permitting the requested changes or modifications to be made. We cannot always ensure that such changes or modifications will be reflected in all iterations of your information as previously stored.
We make good faith efforts to provide you with access to your personal information and the ability to correct the information if it is inaccurate. We may decline to process requests that we believe in good faith are unreasonable or unduly burdensome.
If you end your relationship with us, you can request that we delete your personal information by contacting us by email at firstname.lastname@example.org. We will follow through on your request unless we are required to keep your information by law or for legitimate business purposes.
Some browsers have a “do not track” feature that lets you tell those websites you do not want to have your online activities tracked. We do not respond to browser “do not track” signals.
h. Security and Storage
We do not store your personal information on our own servers but, instead, use third parties, who take commercially reasonable steps to safeguard and deter unauthorized access to your information. In this regard, access to this information is authorized only for those who have a business need for such access. When your information is deleted, we will do so consistent with any applicable legal requirements. Please know that no platform, application, website, electronic database or other format or system is completely secure. Moreover, no data transmission over the Internet is completely secure nor can any be guaranteed to be totally secure, and, for this reason, we cannot ensure or warrant the security of any information that you transmit. Therefore, we cannot guarantee that safeguards employed will prevent the disclosure of your information.
If you become aware of a security breach, please notify us immediately at email@example.com or call us at (800) 310-6126.
We require an individual to be at least eighteen (18) years old to be a user of our Services. Our Services and this Website is not directed toward children under 18 years of age, nor do we knowingly collect information about children under 18. If you are under 18 years of age, you are not permitted to submit personal information to us. If we find out you are under 18 years of age, we will immediately, upon notice, cancel your account and delete all of your information. If a parent becomes aware any of his/her children has submitted information to us, please immediately notify us by email at firstname.lastname@example.org or call us at (800) 310-6126.
j. Laws In Other Countries
We comply with United States privacy laws and regulations. We do not represent that our Website or Services are governed by, or operated in accordance with, the laws of other nations or jurisdictions, or that the Website and our Services, or any portion of it, is appropriate or available for use in any particular location. If you choose to access the Website or use our Services, you do so at your own risk, and you are responsible for complying with all local laws, rules and regulations. By using the Website and our Services, users from outside the United States acknowledge and agree that our Website is subject to United States laws and regulations and waive any claims against us that may arise under their own national laws.
k. Communications Monitoring
By contacting us via telephone or using our chat feature, you are acknowledging that you understand and agree to our monitoring policy. You understand and agree that every telephone and chat conversation between you and First Gold Group (whether you place a call to, or start a chat session with First Gold Group, or a First Gold Group representative calls or begins a chat session with you) is subject to monitoring and/or recording. You hereby agree and consent to have your calls and chat sessions with any First Gold Group representative monitored and/or recorded without further notice or the requirement of additional consent or agreement from you. You consent to monitoring and/or recording of your telephone conversations and chat sessions with any First Gold Group representative by appropriate First Gold Group personnel and authorized outside third- party monitors. You acknowledge that you do not have a reasonable expectation of privacy during any of your telephone conversations and chat sessions with any First Gold Group representative. You further understand and agree, with respect to the potential monitoring and/or recording of all of your telephone calls and chat sessions, that you expressly waive the right to assert at any time that any conversations between you and any First Gold Group representative are or were confidential or private. Unless otherwise agreed by First Gold Group in writing, First Gold Group does not consent to the recording of telephone conversations by you or any third-party. You understand that not all telephone calls or chat sessions are recorded, and First Gold Group does not guarantee that any recordings of any particular telephone call or chat session will be retained or be capable of being retrieved.